Frequently Asked Questions
Frequently Asked Questions
Digital Crochet Patterns
How will I receive my PDF pattern?
PDF patterns are delivered digitally after purchase. You will receive an email containing a download link, and your files can also be accessed through your order confirmation page.
When will I receive my pattern?
Digital patterns are usually available immediately after payment has been processed.
I haven't received my download email. What should I do?
Please check your spam, junk, and promotions folders first. If you still can't find your email, contact us with your order number and we'll be happy to help.
Can I print my PDF pattern?
Yes! All PDF patterns can be printed at home or viewed on a computer, tablet, or mobile device.
Are your patterns available in UK and US crochet terminology?
All digital patterns are available in both UK and US crochet terms. Please select your preferred terms when purchasing.
Can I sell items made from your patterns?
Yes, handmade items made using our patterns may be sold in small quantities. Please do not copy, redistribute, share, or resell the pattern itself.
Can I return a digital pattern?
Due to the nature of digital products, PDF pattern purchases are non-refundable once they have been downloaded.
I'm stuck on a pattern. Can I get help?
Of course! If you have a question about a pattern, please get in touch and we'll do our best to help you continue your project.
Physical Products & Printed Patterns
How long will my order take to dispatch?
Orders are typically dispatched within 1 working day unless otherwise stated on the product listing, or for pre-order purchases.
How will my order be shipped?
Orders are sent your chosen shipping partner, or another suitable delivery service depending on the size and destination of your parcel.
Do you ship internationally?
Yes, international shipping is available to selected destinations. Shipping options and costs will be displayed at checkout.
How much does delivery cost?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Can I track my order?
Tracking information for your order will be added as soon as your order is ready to ship and dispatch.
What should I do if my order arrives damaged?
Please contact us as soon as possible with photographs of the damaged item and packaging so we can help resolve the issue.
Can I return a physical product?
Unused physical items may be returned within the period outlined in our Returns Policy. Please refer to the Returns Policy page for full details.
Do pattern kits include the crochet pattern?
Yes, unless otherwise stated, crochet kits include the printed pattern required to complete the project along with the materials listed in the product description.
Crochet Workshops
Are workshops suitable for beginners?
The skill level for each workshop is listed in the event description. Some workshops are designed specifically for beginners, while others may require previous crochet experience.
What do I need to bring?
Any materials or equipment required will be detailed on the workshop listing. Many workshops include materials, while others may ask participants to bring their own supplies.
How do I book a workshop?
Workshop places can be booked directly through our website. Spaces are often limited, so early booking is recommended.
Will I receive confirmation after booking?
Yes, you will receive an email confirmation after completing your booking.
What happens if I can no longer attend?
Please contact us as soon as possible. Cancellation and transfer policies may vary depending on the workshop and venue.
Are workshop bookings refundable?
Refund policies are detailed on individual workshop listings and booking pages.
Will workshop notes or patterns be provided?
Most workshops include supporting notes, patterns, or handouts. Full details will be included in the workshop description.
Can children attend workshops?
This varies by event. Please check the workshop listing for any age restrictions or requirements.
General Questions
Do you offer gift vouchers?
If available, gift vouchers can be purchased through the website and make a wonderful gift for crochet enthusiasts.
How can I contact you?
You can get in touch via the contact form on our website or by emailing us directly. We aim to respond to all enquiries as quickly as possible.
Do you have a newsletter?
Yes! Join our newsletter to hear about new pattern releases, workshops, events, special offers, and crochet inspiration.
Still Need Help?
Can't find the answer you're looking for? We'd love to help. Get in touch via our contact page and we'll respond as soon as possible.